How to order

Making a purchase:

Making a purchase could not be easier. Just browse our catalogue, decide which item(s) you would like to order - if you wish to see an enlarged image, double click on the thumbnail picture. Then simply indicate how many of the item(s) you wish to purchase in the relevant Quantity box and click on the Add to cart button. After you have completed your selection, click on Go to Payments where you will be asked for the details we need, to be able to satisfy your order.

Payment:

We accept the following cards:

Mastercard Solo Switch Paypal Visa Delta American Express

We do not charge extra for this service. If you are shopping from North America or anywhere else in the world, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

For your convenience, we have provided a currency converter for you to see the amount in your local currency. However, please note these amounts are approximate and are not necessarily the exact amount debited by your credit card Company.

We strongly request that you pay via the totally secure on-line payment system provided by Protx or Paypal on this website. However, if you are experiencing problems for whatever reason, please contact us by e-mail or phone so we can make alternate payment arrangements. Please be advised that giving your credit card details by phone or e-mail is NOT secure, and whilst we will make every effort to ensure secrecy we cannot be responsible for details sent in this manner.

Shipping and handling:

All orders for UK addresses are sent by Royal Mail recorded delivery. To Europe and most other parts of the world the goods are sent by airparcel post. When making payment for the goods ordered, you will be asked for the delivery address. The software will then automatically calculate the relevant shipping costs, based on weight and destination, and add it to the invoice. Please note that wherever possible we use a service that requires a signature on delivery.

Delivery schedule:

We aim to despatch your order as soon as possible. We will normally send your order out to you within 3 to 4 working days. In the event of a longer delay we will advise you by e-mail, so please ensure we have your e-mail address. If you have an urgent order please e-mail or phone us first to confirm the stock position and whether we can meet your particular deadline.

Back orders:

If the item you have ordered is temporarily out of stock, we will back order it for you. In such cases you will always be emailed with the anticipated date of despatch. In the event that this date is unacceptable you will have the option to cancel your order for a full refund.

Tax charges:

For all orders sent within the UK or the European Union, 17.5% Value Added Tax (VAT) will be added to the total. Orders from all other countries are not subject to VAT and therefore are VAT free. When completing your order our software will automatically calculate whether VAT is applicable based on the delivery address.

Credit card security:

All credit card numbers are automatically encrypted by our software when the order is placed. They are only decrypted by the Protx computer. They are not held in clear text on any web site.

Guarantee:

We guarantee your satisfaction. In the unlikely event that you are not delighted with any product you have purchased please return it undamaged in its original packaging within 20 days for a full refund of the product price plus VAT if applicable. All other refunds will be given at the discretion of the Company Management.